A: College of Physicians and Surgeons B: Patient

Listen to activity

A: Good morning, [?] of Physicians and Surgeons.

B: Yes, hello. I’m calling to [?] a family doctor in my area.

A: Yes, I can assist you. What [?] do you live in?

B: I [?] in Toronto.

A: I can [?] you with a list of family physicians that are accepting new patients.
Can you please tell me your [?]?

B: [?], it’s M6S 4W4.

A: Okay, let’s see, I have seven doctors in that area. Do you have a [?] for a female or a male doctor?

B: No, I don’t. However, I would like a doctor that speaks [?].
My wife’s English isn’t so good.

A: Yes, I have one on my [?], a Dr. Lapinski.

B: Can you [?] me the address and phone number please?

A: Yes, Dr. Danuta Lapinski is located at 2425 Bloor Street West, Suite 210.
Her telephone number is [?].

B: Okay, that’s 2425 Bloor Street, Suite 210. Could you please [?] the telephone number?

A: Yes, it’s 416-604-0322.

B: Thank-you. What should I do next? Do I need to make an [?]?

A: I suggest you call their office and [?] that they’re still accepting new patients. Then you’ll need to make separate appointments for you and your wife to go over your health [?] and set up a new patient file. Be sure and bring your OHIP cards with you.

B: What if they’ve stopped taking new [?]?

A: You can call us back for assistance. However if you need a [?] doctor, you may have to travel outside of your area.

B: I know my [?] would like a Polish doctor.

A: Try contacting Dr. Lapinski first. In the [?], you can go to a walk-in clinic for non-emergency doctor’s appointments.

B: I will call their office [?]. Thank-you for your help.

A: You’re welcome.