A: Hardware store B: Customer

(On the phone) Listen to activity

A:Lucky’s Hardware Store, may I [?] you?

B: Yes, I’d like to [?] to the appliances department, please.

A: Yes, go ahead.

B: I [?] an air conditioner from your store last month. It’s not working properly when I turn it on.

A: Did you fill out the warranty form and [?] it to the manufacturer after you purchased it?

B: Yes, I [?].

A: Please bring it in. We’ll send it out for [?].

B: Can I just get a [?] instead?

A: Sorry, we don’t give any refunds or exchanges after 14 days. It is clearly [?] on your receipt.

B: Oh, where is that [?] on my receipt?

A: If you turn over your receipt, and look [?] our Refund and Return policy, it explains it there.

B: Okay. I’ll bring it in [?].

(The next day)

B: Hello. This is my air conditioner I [?] here last month. I [?] yesterday and you told me to bring it in for repair.

A: What is the problem with your air conditioner?

B: When I turn it on, it only works on the low setting and [?] lower the temperature in my apartment.

A: Okay, I’ve written all of this information down. Please write your name and telephone number on this [?] so we can call you when it’s ready.

B: Okay. When will it be ready?

A: In 1 week, unless the [?] has to order a part, then it may take a little longer.

B: Okay. Well, my back’s a little sore from carrying it in. But I’m glad you’re going to fix it and I [?] have to pay any money.

A: Yes, that’s right. You’re [?] for 1 year of service under your warranty.